Veterans UK
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The Ministry of Defence has introduced an updated process for actioning War Pension and Armed Forces Scheme complaints.
MOD Services held its second face-to-face Lived Experience event in March at the Royal Hospital Chelsea, London – this follows our first event in the autumn.
Following the first in a series of helpful, bite-size videos released in July 2022, we have released our second video.
Veterans UK has launched a new online service for Armed Forces Compensation and War Pension claims.
Committed to listening to veterans and improving our services. Our customer journey maps to help with Armed Forces compensation and pensions are now online.
Serving the Veteran better – MOD’s Veterans UK welcomes veterans feedback on its services
News story
For MOD’s Veterans UK, listening to and learning about how veterans access and experience their services is extremely important.
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What we do
We provide free support for veterans and their families, including a helpline, Veterans Welfare Service, Defence Transition Services and injury/bereavement compensation scheme payments.
Veterans UK is part of the Ministry of Defence.
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Contact Veterans UK
Veterans UK helpline
Ministry of Defence
Norcross
Thornton Cleveleys
FY5 3WP
United Kingdom
Freephone (UK only):
0808 1914 2 18
Telephone (overseas):
+44 1253 866 043
Our current opening hours are 8.00 am to 4.00 pm Monday to Friday. Please email us for enquiries outside these times.
Operational Legacy Investigations and Inquests – Help for Veterans
Army Personnel Services Group
Ramillies Building
Monxton Road
Andover
SP11 8HJ
United Kingdom
Telephone:
07813 007392
The Army Operational Legacy Branch within the Army Personnel Services Group is the Army’s lead for support and advice to Veterans on matters relating to legacy operations. Our aim is to provide assistance to personnel affected by the legacy investigation processes in Northern Ireland, Iraq and Afghanistan. Further information can be found via the following link https://www.gov.uk/guidance/operational-legacy-investigations-and-inquests-help-for-veterans.
Dedicated bereavement line
Telephone:
0800 1693458
We are unable to answer general queries on this number, as it needs to remain free for its intended use. If your call is not about bereavement please dial 0808 1914218
Armed forces pensions enquiries
Mail Point 480
Kentigern House
65 Brown Street
Glasgow
G2 8EX
United Kingdom
Phone:
0800 085 3600
Phone (from overseas):
0044 141 224 3600
Phone (military):
94560 3600
Medals enquiries
Innsworth House
Imjin Barracks
Gloucester
GL3 1HW
United Kingdom
Veterans UK Helpline
0808 1914 2 18
Service Records and Subject Access Request enquiries
For more information follow the link above.
Fraud
FREEPOST NAT18006Norcross
Thornton Cleveleys
FY5 3ZZ
United Kingdom
Telephone
0800 3457 471
All allegations of suspected fraud are processed in line with current legislation and Ministry of Defence fraud policy. Tell us if you suspect someone is committing fraud.
Media enquiries
Defence Business Services Press Officer
United Kingdom
Telephone:
020 721 87907
All other enquiries, please contact Veterans UK helpline
Our current opening hours are 8.00 am to 4.00 pm Monday to Friday. Please email us for enquiries outside these times.
Copyright and Intellectual Property Group
Poplar 2 #2214
MOD Abbey Wood
Bristol
BS34 8JH
United Kingdom
MOD copyright licensing information.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
- Make a new request by contacting us using the details below.
Freedom of Information Act and Environmental Information Regulation requests
Ground floor, zone D
Main Building
Whitehall
London
SW1A 2HB
United Kingdom
Not to be used for requesting your own information (Subject Access Request), Service records including for deceased relatives, or pension enquiries.
Read about the types of information we routinely publish in our Publication Scheme in the link above.
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Our Personal information charter explains how we treat your personal information.